Help Center

All sale items + custom rugs are FINAL SALE.

All sale items + made to order rugs are FINAL SALE.

We encourage you to order a sample to check the color/style of the rug when purchasing.

Item defective?

Organic Weave offers a 90 day guarantee to cover all workmanship.

• Please send us an image of the defect and we will be happy to take care of the issue for you.

• Our products are made by hand. Variations in size, weight, pile evenness, colors and overall appearance are not considered manufacturing defects as they are inherent properties of being hand-made with natural materials and natural dyes. Also, expect some shedding of your rug, as it is made with natural fibers. None of these is covered by the warranty.

• In the case of a manufacturing defect, Organic Weave reserves the right to repair or refund the order.

• Although our rugs and carpets may be suitable for the individuals with chemical sensitivities, Organic Weave does not guarantee that our clients will not react to our products. No guarantee or warranty is offered by Organic Weave with regard to our rugs and carpets and the effects they may have on an individual or their environment.

Freight damage?

• Your rug has been carefully packed to exceed shipping requirements; however; on limited occasions, rugs may arrive damaged in transit. If you receive your item damaged from transit, please do not open the package. We request that you send photos, as an investigation will be opened with the carrier responsible for your shipment.

Samples & Sample Kits

• Samples, Sample Kits & Color Chart may be returned within 30 days of receipt for a full refund less shipping ($50), provided the samples are in perfect condition.  Customers are responsible for the return shipping charges. 

Cancellations

• Custom orders may be cancelled and refunded within 24h of ordering. No changes or refunds can be made after 24h. Orders for sale rugs may not be cancelled.

Refused Shipments

In the event that you refuse any shipments from Organic Weave Shop, you are responsible for entire purchase price, including the cost of the rug, shipping charges, duties and taxes. If the rug is returned to Organic Weave Shop, new shipping charges, duty and taxes will apply if we attempt to ship your rug again. No refunds will be offered on refused shipments.

All sale items + custom rugs are FINAL SALE.

We encourage you to order a sample to check the color/style of the rug when purchasing.

Item defective?

Organic Weave offers a 90 day guarantee to cover all workmanship.

• Please send us an image of the defect and we will be happy to take care of the issue for you.

• Our products are made by hand. Variations in size, weight, pile evenness, colors and overall appearance are not considered manufacturing defects as they are inherent properties of being hand-made with natural materials and natural dyes. Also, expect some shedding of your rug, as it is made with natural fibers. None of these is covered by the warranty.

• In the case of a manufacturing defect, Organic Weave reserves the right to repair or refund the order.

• Although our rugs and carpets may be suitable for the individuals with chemical sensitivities, Organic Weave does not guarantee that our clients will not react to our products. No guarantee or warranty is offered by Organic Weave with regard to our rugs and carpets and the effects they may have on an individual or their environment.

Freight damage?

• Your rug has been carefully packed to exceed shipping requirements; however; on limited occasions, rugs may arrive damaged in transit. If you receive your item damaged from transit, please do not open the package. We request that you send photos, as an investigation will be opened with the carrier responsible for your shipment.

Samples & Sample Kits

• Samples, Sample Kits & Color Chart may be returned within 30 days of receipt for a full refund less shipping ($50), provided the samples are in perfect condition.  Customers are responsible for the return shipping charges. 

Cancellations

• Custom orders may be cancelled and refunded within 24h of ordering. No changes or refunds can be made after 24h. Orders for sale rugs may not be cancelled.

Refused Shipments

In the event that you refuse any shipments from Organic Weave Shop, you are responsible for entire purchase price, including the cost of the rug, shipping charges, duties and taxes. If the rug is returned to Organic Weave Shop, new shipping charges, duty and taxes will apply if we attempt to ship your rug again. No refunds will be offered on refused shipments.

All sale items + custom rugs are FINAL SALE.

We encourage you to order a sample to check the color/style of the rug when purchasing.

Item defective?

Organic Weave offers a 90 day guarantee to cover all workmanship.

• Please send us an image of the defect and we will be happy to take care of the issue for you.

• Our products are made by hand. Variations in size, weight, pile evenness, colors and overall appearance are not considered manufacturing defects as they are inherent properties of being hand-made with natural materials and natural dyes. Also, expect some shedding of your rug, as it is made with natural fibers. None of these is covered by the warranty.

• In the case of a manufacturing defect, Organic Weave reserves the right to repair or refund the order.

• Although our rugs and carpets may be suitable for the individuals with chemical sensitivities, Organic Weave does not guarantee that our clients will not react to our products. No guarantee or warranty is offered by Organic Weave with regard to our rugs and carpets and the effects they may have on an individual or their environment.

Freight damage?

• Your rug has been carefully packed to exceed shipping requirements; however; on limited occasions, rugs may arrive damaged in transit. If you receive your item damaged from transit, please do not open the package. We request that you send photos, as an investigation will be opened with the carrier responsible for your shipment.

Samples & Sample Kits

• Samples, Sample Kits & Color Chart may be returned within 30 days of receipt for a full refund less shipping ($50), provided the samples are in perfect condition.  Customers are responsible for the return shipping charges. 

Cancellations

• Custom orders may be cancelled and refunded within 24h of ordering. No changes or refunds can be made after 24h. Orders for sale rugs may not be cancelled.

Refused Shipments

In the event that you refuse any shipments from Organic Weave Shop, you are responsible for entire purchase price, including the cost of the rug, shipping charges, duties and taxes. If the rug is returned to Organic Weave Shop, new shipping charges, duty and taxes will apply if we attempt to ship your rug again. No refunds will be offered on refused shipments.

Shipping within the EU is free.

Sale Rugs: 2-3 weeks, depending on the destination, or as indicated on the product page.

Made to Order rugs:  8 to 12+ weeks, depending on the size and construction. 

See product pages for delivery time of individual products.

Need a rug in a hurry?

We offer a rush service, which cuts 4 weeks from the delivery of most products, with a 25% surcharge.

Certified organic rugs are rugs made with natural materials that pass a third party certification process to verify that they do not contain toxic materials.

Organic Weave rugs are certified organic by GOTS. (Global Organic Textile Standard)

Our certification is a promise that we:

• Source raw materials from traceable, certified organic producers

• Clean or scour raw materials using biodegradable cleansing agents

• Use water in a sustainable way throughout processing

• Use no synthetic agents or oils in our spinning process

• Dye our yarn using Global Organic Textile Standard approved dye stuffs

• Finish our rugs with no harmful chemicals or detergents

While “natural fiber” rugs are readily available, the way they are marketed can be misleading: though they are called “natural,” there is no guarantee that they are free of harmful chemicals. You may think that buying a wool or cotton rug means that the rug is all natural.  However, the raw materials in conventional rugs are processed with chemicals and the yarn in the rugs is most often dyed with chemicals.

YES!

The Global Organic Textile Standard (GOTS) is the most comprehensive, internationally recognized standard in the textile industry today. It only certifies textile products that are made of at least 70% organic fibers, in which case the label will say ‘made with organic’. But if the label says ‘organic’, like on our products, it means that at least 95% of the product is organic.

Our entire production process is monitored – from the first cultivation of our fibers, to the final dyeing and washing stages of our process. Only non toxic materials are allowed by GOTS. Our certification is a promise that we:

• Source raw materials from traceable, certified organic producers

• Clean or scour raw materials using biodegradable cleansing agents

• Use water in a sustainable way throughout processing

• Use no synthetic agents or oils in our spinning process

• Dye our yarn using Global Organic Textile Standard approved dye stuffs

• Finish our rugs with no harmful chemicals or detergents

NO!

Every Organic Weave rug is certified free of illegal child labour by the internationally recognized organization, GoodWeave.

Your purchase helps!

INDIA, home to a 500 year old tradition of weaving rugs by hand. Our artisans earn a living wage, and our rugs are certified free of illegal child labor.

Most orders are shipped by UPS, Fedex or DHL. Some oversized rugs may be shipped by a different carrier. Your rug will arrive at your door; unpacking and installation are not included.

• Vacuum regularly using longer strikes to avoid too much back and forth motion. DO NOT use a beater brush
• Attend to spills immediately using a clean white cloth to blot excess moisture
• Spot clean with an all natural carpet cleaner or natural, clear soap
• If you use water, it must be distilled water (the less water, the better)
• Remove any dry or solid matter by scraping excess away with a spoon. Do not rub
• Clip, do not pull, any loose fibers
• Rotate every 3 months for even wear
• For tough stains, use a professional cleaner who specializes in rugs
• Professionally clean regularly, using a professional rug cleaner

No. Our rugs are not machine washable. Please send your rugs to a professional rug cleaner for professional cleaning.

We do not sell rug pad at the moment.

Our Dyes 

Organic Weave uses dyes and mordants, which are approved by the Global Organic Textile Standard. These dyes are a healthy alternative to chemically-produced dyes used in conventional rugs.

Organic Weave’s dyes give a beautiful patina effect and become sun-bleached over time. Our plant-based dyes vary from one batch to another, so there can be some some variance between the target color and the actual color.  These minor variations are what give each of our rugs its unique character.

 

Handknotted Rugs

Knotting rugs by hand is an ancient art. Depending on the technique and size of the rug, a handknotted rug may take weeks, months, or even years to complete.

To begin making a rug, our skilled weavers make a foundation – called “the warp” – which consists of thick threads of cotton, wool, or silk which run through the length of the rug. Similar threads, which pass under and over the warp threads in the opposite direction, are called wefts.

Weaving usually begins from the bottom of the loom. Dyed wool, cotton, or silk is knotted in rows around the warp strands. As more knots are added to this foundation, they become the pile of the rug. Depending upon the fineness of the weave, the quality of the materials, and the expertise of the weavers, the knot count of a handknotted rug can range from sixteen to eight-hundred per square inch.

When a rug is completely knotted, the warp ends remain as the fringe. This fringe may be braided, tasseled, or secured in other ways.

   

Handtufted Rugs

Our handtufted rugs are made by punching strands of wool or cotton into an organic cotton canvas which is stretched on a frame. Skilled weavers “tuft” using a hand-operated “tufting-gun.”

Once the weaver has tufted the pattern onto the canvas, another fabric (the secondary backing) is attached to the back of the rug. The secondary backing is made from 100% organic cotton and is attached with a GOTS approved latex glue, which is non-toxic and does not off gas.   

Flatweave Rugs

Flatweave rugs are made by hand without a “pile.” Some common names for flatweave include kelim, dhurrie, and tapestry.

Flatweave rugs are woven by skilled artisans on a horizontal or a vertical loom by threading cotton, wool, or silk through the warp. They may either have a fringe or a folded edge.

Our design studio is in Sweden and our manufacturing facilities are in India.

We would love to hear from you!

or send us an email at: info@organicweaveshop.eu

All rug can be custom sized and most rugs may be ordered in custom shapes.

If the size you need is in between sizes on the price list, move up one size.

Please write the size required in the “order notes” on the order.

If you are looking for an oversized rug, please send an email to info@organicweaveshop.eu  for a quotation